About the role

Manage follow up maintenance transactions for fleet services with excellent customer support and communication skills. Collaborate with internal teams to ensure positive customer experiences.

Responsibilities

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
Timely and accurate documentation and notation in all FSCA systems regarding each customer contact.
Providing excellent customer service for all internal and external customer calls.
Be professional and establish positive customer rapport.
Obtain customers approval for all repairs and services to be performed.
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
Additional duties and special projects as assigned.

High School Diploma/GED and 3 years’ experience in a related field.
The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
Excellent verbal and written communication skills.
Ability to effectively communicate at all levels of the organization.
Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer).
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
Ability to work independently and collaboratively within a team environment.
Excellent problem-solving skills.
Highly organized with exceptional follow-through abilities.
To be employed in this role, you’ll need to clear a pre-employment drug test.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))