Digital and Omnichannel Manager driving customer - focused execution and local capabilities in Nordics. Collaborating with cross - functional teams to enhance omnichannel customer engagement strategies.
About the role
- Senior Customer Value Manager at Coupa leading customer relationships in spend management. Driving customer value with strong advisory and collaboration across teams to improve business outcomes.
Responsibilities
- Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
- Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
- Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
- Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
- Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving
Requirements
- Preferred candidates will have 4-6 years of customer / client management experience, either via SaaS software/solutions or consulting roles
- 3-5 Years P2P and/or S2C domain expertise, or equivalent experience in delivering technology-based solutions
- Ability to collaborate naturally and incorporate big-picture, negotiation skills to drive mutual success
- Perseverance in both challenging and recurring situations
- An entrepreneurial mindset, focusing on outcome-based problem solving
- Solid organizational, interpersonal and data analytics skills
- Ability to develop and maintain customer and internal relationships and incorporate associated influencing strategies
- Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
- Minimum Bachelor’s degree required – Master’s degree is preferred
- Flexibility to travel up to 20%
Benefits
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
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