Project Manager coordinating and overseeing e - commerce projects at Orion Innovation. Collaborating with different business areas and technical teams in a hybrid work environment.
About the role
- Senior E-commerce Analyst managing B2B demands and VTEX configurations at Copag. Supporting internal areas and engaging with commercial representatives in a hybrid work model in São Paulo.
Responsibilities
- Manage the B2B demand backlog with agencies and suppliers, tracking deadlines, priorities and quality of deliveries.
- Act as N2 (Level 2) support to resolve complex customer service (SAC) issues related to B2B.
- Execute operational configurations on the VTEX platform (promotions, collections, storefronts and basic adjustments).
- Lead periodic meetings and alignments with sales representatives to ensure process standardization and updates to commercial rules.
- Provide support to internal departments in the billing process when necessary.
- Send and keep updated the price tables and quotas for B2B clients.
- Monitor B2B billing, reconciling online orders and representative orders.
- Prioritize and manage the technical backlog with agencies and suppliers, balancing urgent tasks and strategic deliveries.
- Act as L2 for complex B2B customer service requests, resolving issues involving commercial rules and integrations.
- Maintain stability and accuracy in VTEX configurations to prevent operational impacts.
- Engage and align sales representatives, ensuring standardized processes, correct system usage and updates to price tables and quotas.
Requirements
- Bachelor's degree completed.
- Essential experience with VTEX and managing third-party backlogs.
- Experience working with B2B clients is a plus.
- Experience with sales administrative and operational routines.
- Intermediate English.
Benefits
- Meal allowance (Vale Refeição)
- Food allowance (Vale Alimentação)
- Work-from-home allowance (Vale Home Office)
- SulAmérica Medical Insurance - Employee and dependents – 100% company-sponsored; no co-pay
- SulAmérica Dental Insurance - Employee and legal dependents – 100% company-sponsored; no co-pay
- Transportation voucher (no deduction) or company shuttle
- Gympass
- Life Insurance - Metropolitan Life
- Discount on Copag products purchased on the website
- Profit-sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager leading Endpoint Management and Digital Experience for a major insurance company. Driving modernization of endpoint platforms across Windows, macOS, and mobile environments with a hybrid work schedule.
E - Commerce & Delivery Operations Specialist at COBS Bread optimizing delivery and ecommerce operations. Collaborating with IT and Marketing to improve customer experience and operational efficiency.
Senior Software Engineer developing Magento 2 solutions in eCommerce at MB Outdoor GmbH. Collaborating closely with stakeholders and managing external agency relationships.
E - commerce Lead at Boba managing DTC channels to enhance customer journey. Focusing on converting and retaining customers through strategic email marketing and UX optimization.
Internship in eCommerce & Digital Product Management at Daimler Buses. Involves project responsibilities and collaboration within a dynamic team.
Senior E - Commerce Analyst overseeing Shopify operations and digital strategy for a Brazilian company. Focused on growth and performance in the US market.
Fullstack Shopify Developer focusing on complex custom app development and technical architecture solutions. Collaborating with clients in the DACH region within a dynamic agency team.
Fullstack Shopify Developer creating complex Shopify solutions and designing technical architectures. Collaborating closely with clients and the CTO to ensure project success and continuous development.
Fullstack Shopify Developer developing complex Shopify solutions for various clients. Collaborating closely with the CTO and managing technical projects in a dynamic environment.