Hybrid E-Commerce, Delivery Operations Specialist

at COBS Bread

• Job title: E-Commerce, Delivery Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$68,000 - CA$73,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, WordPress
• Location requirements: Hybrid, Vancouver, Canada

About the role

• E-Commerce & Delivery Operations Specialist at COBS Bread optimizing delivery and ecommerce operations. Collaborating with IT and Marketing to improve customer experience and operational efficiency.

Responsibilities

• Oversee and optimize menu management, menu merchandising, and pricing across 3rd party delivery and eCommerce channels.
• Lead the onboarding and configuration of new bakeries on delivery and eCommerce platforms.
• Serve as the subject matter expert (SME) for bakery-level delivery operations, troubleshooting complex issues and collaborating with partners and internal teams to resolve them.
• Identify and implement process improvements to drive order accuracy, operational efficiency, and customer satisfaction.
• Own the aggregation, validation, and analysis of third-party delivery and eCommerce data to generate actionable insights.
• Analyze eCommerce, delivery, and SEO performance data to generate actionable insights.
• Translate SEO, eCommerce, and delivery performance data into clear recommendations that guide messaging, merchandising, and conversion-focused copy decisions.
• Manage updates and enhancements across digital platforms (Shopify, Deliverect, 3rd Party Delivery, Klaviyo, Talon.One), including product listings, seasonal campaigns, and bakery information.
• Drive traffic acquisition and conversion from organic channels (SEO, local SEO, and GEO)
• Ensure content accuracy and alignment with web & local SEO, accessibility, and mobile-first best practices.
• Collaborate with the IT and Marketing teams to support the rollout of new features or integrations that improve the customer journey.
• Monitor SEO performance and key metrics.
• Act as the primary contact for franchisee inquiries related to eCommerce and delivery platforms, providing advanced troubleshooting or escalation as needed.
• Gather and synthesize feedback from bakeries to inform roadmap priorities and user experience improvements.
• Partner with Marketing, IT, and Operations to align project timelines, testing schedules, and deployment plans.
• Manage and track digital initiatives through Azure DevOps or similar tools, ensuring transparency and accountability.
• Contribute to the evolution of COBS Bread’s digital roadmap by providing informed recommendations based on performance data and user feedback.

Requirements

• 5+ years of experience in eCommerce, digital product management, delivery operations, or platform administration, ideally within a multi-location retail or food service environment.
• Bachelor’s degree in Business, Marketing, Communications, Computer Science, or equivalent experience.
• Demonstrated success managing third-party delivery platforms (Uber Eats, DoorDash, Skip) and/or eCommerce systems (Shopify, WordPress).
• Proficient in Shopify and WordPress administration; understanding of CMS data hierarchy, tagging, and basic HTML for formatting.
• Developed critical thinking skills and a keen eye for data literacy.
• Strong analytical mindset with the ability to interpret and translate complex data into actionable insights.
• Highly organized with proven project management skills and the ability to prioritize across multiple workstreams.
• Familiarity with POS and order integration systems is an asset.
• Competency with Microsoft suite of products. (Excel, Azure Devops, PowerPoint, Word, Outlook)
• Data literate and a fast learner.
• Comfortable presenting data and insights to both technical and non-technical audiences.
• High degree of autonomy and ability to work independently.
• Exceptional communication and collaboration skills, capable of influencing and supporting cross-functional teams.
• Proven ability to work effectively with cross-functional teams to achieve shared objectives.

Benefits

• Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
• Competitive salary, bonus, and vacation plan
• A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account
• Paid sick and personal leave days
• Paid day for community service and volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!