Support Client Director in delivery and manage team capabilities for timely execution. Collaborate internally and externally to drive innovative solutions for clients and Dentsu.
About the role
- Strategic Account Manager driving revenue growth through effective management of strategic accounts. Collaborating with cross-functional teams in advanced ceramics manufacturing to enhance customer engagement.
Responsibilities
- Build and maintain strong relationships with customer technical and commercial stakeholders, including design engineers, scientists, buyers, program managers, and executives.
- Serve as a cross-functional liaison between customer teams and internal engineering, manufacturing, planning, sales, and leadership groups to ensure alignment and execution.
- Act as a technical consultant to customer design teams, understanding functional requirements and translating those needs into actionable internal direction.
- Communicate customer requirements clearly and proactively across CoorsTek teams, ensuring technical, commercial, and operational alignment.
- Maintain a strong understanding of market conditions, competitive activity, emerging technologies, and evolving customer needs.
- Participate in commercial and contract negotiations for both existing and new business opportunities.
- Represent CoorsTek externally through trade shows, technical presentations, strategic partnerships, and engagement with industry organizations.
- Ensure timely, professional communication with customers regarding inquiries, technical discussions, and general support needs.
Requirements
- Bachelor’s Degree in Engineering, Materials Science, Ceramics, Metallurgy, or a closely related technical field required.
- Minimum eight (8) years of technical account management, business development, or engineering‑centric customer engagement in a relevant industry.
- Preferred: Experience in lithography and/or metrology OEM design.
- Also considered: Experience in semiconductor or aerospace OEM design environments.
- Strong technical literacy required.
- Strong written, verbal, and interpersonal communications skills.
- Proficiency in Windows, Microsoft Office, Outlook and CRM system.
- Must be able to work with a diverse variety of people from different cultures and backgrounds.
Benefits
- Paid Time Off
- Medical, Dental, Vision Benefits
- Company-Matched 401K (USA only)
- Company-Matched Pension Plan (CANADA only)
- HSA (Health Savings Account) with Company Contribution
- Wellness Reimbursement Program (USA only)
- Voluntary Benefits (Pet Insurance, Legal Insurance, Accident Insurance, Critical Illness Insurance & more) (USA only)
- Safety Programs (reimbursement for safety shoes and company provided safety glasses)
- Performance-Based Bonuses for all Employees
- Employee Recognition Programs
- Mentorship Program
- Community & Volunteer Events & MORE!
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