Business Development Specialist in logistics responsible for acquiring new customers and managing sales pipelines. Collaborate with internal teams to deliver service solutions and ensure onboarding success.
Responsibilities
Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
Reactivate inactive or churned customer accounts
Convert qualified leads into active shipping customers and revenue-generating accounts
Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
Encourage one-time shippers to become recurring customers to improve retention and account activation
Meet or exceed assigned activity, pipeline, and revenue performance metrics
Build, manage, and prioritize a structured sales pipeline within the company CRM system
Qualify leads using defined criteria and advance opportunities through the sales cycle
Maintain accurate and complete CRM documentation, forecasting, and activity tracking
Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities
Execute high-volume outbound outreach via calls, email, and digital platforms
Identify customer needs, service gaps, and buying triggers to appropriately position company solutions
Apply solution-based selling techniques to close opportunities efficiently
Provide timely follow-up and consistent communication to customers
Support onboarding of new customers to ensure a positive initial experience and repeat business
Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility
Requirements
High school diploma or equivalent required
Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred
1–3 years of inside sales, business development, customer service, or commercial experience preferred
Experience working in a KPI-driven or quota-based environment preferred
Experience using CRM platforms (Microsoft Dynamics or similar) preferred
Basic understanding of transportation, logistics, or supply chain services preferred
Benefits
medical
prescription
dental
vision
life insurance
flexible spending accounts (FSAs)
health savings accounts (HSAs) (for eligible plans)
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