Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Teamleitung Vertrieb im Kundenservice verantwortlich für Servicequalität bei Sonepar in Darmstadt. Strategische & operative Führung des Innendienstteams zur Effizienzsteigerung und Kundenzufriedenheit.
Responsibilities
- Strategic and operational leadership of a customer service team
- Support in presenting services and solutions
- Responsible for preparing quotations, including pricing calculations
- Identify and capitalize on cross-selling opportunities
Requirements
- Experience in proactive and reactive sales and customer service
- Analytical and strategic thinking
- Strong negotiation skills with customers and suppliers
- Proficient in SAP, Microsoft Dynamics and Microsoft Office
- Leadership experience preferred
Benefits
- Commitment to excellent service quality and high customer satisfaction
- Modern IT tools to increase efficiency
- Both professional and disciplinary leadership responsibilities
- Employee development and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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