Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
About the role
- Responsible for leading customer service team in Marseille at Sonepar Climate. Focus on performance indicators, team development, and customer satisfaction.
Responsibilities
- Manager son équipe à distance
- Organiser et planifier les activités selon les priorités et objectifs du service.
- Suivre les indicateurs de performance (KPI, délais, qualité, satisfaction).
- Accompagner la montée en compétence des collaborateurs (formation, coaching, feedback).
- Piloter et superviser les portefeuilles clients.
Requirements
- Titulaire d’un Bac +2 à Bac +5, idéalement dans le domaine du commerce, de la relation client ou du management.
- Expérience en management d’équipe et fort sens du service client.
- A l’aise avec les outils informatiques et les indicateurs de performance.
Benefits
- Tickets restaurant
- participation
- intéressement
Job title
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Degree requirement
Location requirements
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