Operational Resilience Manager at Travelers ensuring compliance with Operational Resilience and DORA regulations. Embedding policies and driving continuous improvement within various business functions.
About the role
- Branch Manager leading the new Echo Electric branch in Sioux Falls, SD. Focus on sales, territory management, and operational efficiency for electrical distribution.
Responsibilities
- Manage branch performance to assure alignment with all policies, practices and culture of the organization
- Oversee preparation of branch budget for Sioux Falls, and monitor actual performance to ensure that the branch achieves objectives
- Develop and maintain business relationships with current and potential customers and suppliers
- Monitor competitive conditions in the territory, and build relationships to gain market share in new areas in the industrial and contractor market
- Oversee branch inventory status (e.g. cycle counts with RF system), including daily reconciliation of discrepancies and adjustments
- Interact regularly with customers to drive customer service and achieve sales goals through addressing, mediating, and resolving customer concerns, complaints, and issues
- Support initial and ongoing training and qualifications of all branch employees
- Conduct performance evaluations and address branch personnel issues
- Interview and hire applicants for branch positions
- Report accidents in a timely manner & conducts the appropriate accident investigation process and follows up with associate in accordance with guidance provided by the Safety and HR team
Requirements
- 5 years of experience in business, sales or operations management including the application of management principles involved in strategic planning, resource allocation, sales forecasting, and coordination of people and resources.
- Experience in the electrical distribution industry is desired.
- Bachelors Degree in Business Administration, Management, Sales and Marketing or related field, or an equivalent combination of education and job experienced as determined by the company.
- Demonstrated customer and vendor relationship building and maintenance skills.
- Ability to respond to common inquiries or complaints from customers, associates, or regulatory agencies.
- Ability to read, analyze, and interpret financial reports, general business documents, legal documents or governmental regulations and implement a plan to enhance business and course correct as needed.
- Demonstrated ability to lead people, coach to get results through others and motivate and develop talent.
- Ability to effectively communicate, orally and in writing, and present information to top management, customers, vendors, associates and the general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions to solve practical problems where only limited information and standardization exists.
- Conflict management and diffusion skills to foster a solution-oriented environment that does not take matters personal.
- Demonstrated time management and organization skills, including the ability to plan and manage multiple priorities simultaneously.
- Ability to lift up to 25 pounds with or without accommodation.
- Characteristic of passion for learning products electrical products and their applications, as well as learning the electrical distribution industry.
- Travel may be required on occasion, valid driver’s license required with proven safe driving record.
Benefits
- Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
- Paid time off and paid holidays
- 401K match
- Profit Sharing
- Tuition reimbursement and employee development.
- Annual Safety Shoe Reimbursement
- Employee Discount on products
- Access to a variety of trainings for personal development
Job title
Job type
Experience level
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Degree requirement
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