About the role

Senior Vice President leading dining and hospitality operations at Continental, driving growth and enhancing guest experiences across multiple divisions.

Responsibilities

Build and execute a multi-year dining & hospitality operations strategy aligned with Continental’s growth, margin, and brand objectives, including stewardship of revenue targets exceeding $200M annually.
Identify and lead expansion opportunities (new venues, service lines, or markets), partnering with Sales, Culinary, and Finance to evaluate business cases and operational readiness.
Translate the company’s core values into clear operating principles, service standards, and leadership expectations, and hold division leaders accountable for living them in daily decisions and behaviors.
Drive innovation in hospitality services to meet evolving client and guest expectations.
Lead multiple divisions with varied offerings, including luxury catering, corporate campus dining, and large-scale event operations.
Establish, monitor, and continuously improve KPIs (e.g., labor efficiency, guest satisfaction, retention, safety, quality scores) to drive world-class operational performance.
Own the P&L for dining & hospitality operations, including budgeting, forecasting, pricing strategy, and margin improvement plans across all divisions.
Lead, coach, and develop a high-performing team of VPs and senior operators, building a strong bench for future growth and succession.

Minimum 15 years of progressive leadership in high-volume, multi-unit food and beverage or hospitality operations, including at least 5 years at the Vice President level (or equivalent).
Proven success leading diverse business lines such as luxury off-premise catering, corporate campus dining, employee dining, and sports/entertainment venues, ideally within a portfolio exceeding $100M in annual revenue.
Demonstrated experience owning a multi-division P&L, driving margin expansion, and delivering on revenue, profitability, and quality targets simultaneously.
Track record of building and leading senior teams across geographically dispersed locations, including succession planning and leadership development.
Strong financial and analytical acumen, with the ability to interpret complex data and make timely, fact-based decisions.
Exceptional leadership, communication, and relationship-building skills, with executive presence and comfort interfacing with C-suite clients.
Experience leading operational transformation or large-scale change (e.g., restructuring, technology rollouts, new concepts or venues).
Ability to balance operational efficiency, safety, and compliance with premium, people-first guest and team member experiences.