Manager overseeing loan fulfillment processes for a federal Crown corporation in agriculture. Leading a team to deliver seamless lending solutions and compliance with regulations.
About the role
- Delivery Manager responsible for leading service and change delivery for key accounts. Oversee a team to meet customer satisfaction and operational excellence in IT service management.
Responsibilities
- Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization
- Objectively manage performance of our internal and partner delivery teams
- Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle
- Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
- Sometimes support change delivery for customers, including in-life service change and complex change tasks
- Work with the Snr Delivery Lead/Delivery Director and other colleagues to support the account strategy and ensure a unified team for the customer
- Support Group Services in contract changes within the Customer account
- Manage the finances of your account or assigned services to ensure accurate forecasting and cost management
- Work with the Service Director/Lead and account team to define and support engagement strategy with the customer and stakeholders
Requirements
- Legally eligible to work in the United States
- Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
- Experienced practitioner in IT Service Management
- ITIL trained, possibly to Expert status
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Good knowledge of the IT industry and an understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required and shows initiative and enthusiasm
- Resilience, and able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Demonstrate an understanding of product supply chains
- Commercially astute
Benefits
- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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