Customer Experience and Digital Graduate role at Auckland Council focusing on service improvement and customer experience. Join a 2 - year rotational program with hands - on experience and mentorship.
About the role
- Customer Success Analyst enhancing business performance for dental clinics through integrated technology solutions. Collaborating with customers to ensure engagement and value generation with Clinicorp platform.
Responsibilities
- Work on revenue expansion within Clinicorp's customer base, ensuring continuous value generation for the customer and revenue for Clinicorp.
- Lead strategic meetings, regular follow-ups and online training sessions, proactively engaging customers and aligning Clinicorp's solutions with the clinics' business objectives.
- Support onboarding and the development of customers' management processes within the platform, promoting operational efficiency and greater maturity in the use of the contracted solutions.
- Manage questions, objections and critical situations with empathy, clarity and agility, turning challenges into opportunities to strengthen relationships and grow the account.
- Participate in online and in-person events, representing Clinicorp with messaging aligned to the value proposition and the customer-base growth strategy.
- Execute and contribute to the continuous improvement of communication, support and account follow-up workflows, seeking efficiency, scale and revenue impact.
- Work collaboratively with the CRM and Customer Marketing squads, ensuring alignment in the execution of expansion strategies and delivery of customer value.
Requirements
- Bachelor's degree in Communications, Management, Dentistry or related fields.
- Solid experience in Customer Success or Customer Experience, with strong knowledge of CS methodologies.
- Experience managing relationships with dental clinics will be considered a significant plus.
- Strategic mindset and the ability to influence change at operational levels.
- High adaptability and resilience to operate in dynamic, high-pressure environments.
- Strong ability to solve complex problems and perform critical analysis.
- Excellent verbal and written communication, with the ability to influence and persuade.
- Advanced data analysis skills and the ability to translate insights into practical actions.
- Strong interpersonal skills, collaboration and teamwork.
- Organization, time management and systemic thinking.
- Collaborative attitude, able to act as a technical reference and support the development of the team.
Benefits
- Caju Food Card
- Cultural Allowance
- Quarterly Bonus
- Study Assistance
- Wellhub - network of gyms and wellness apps for you and your dependents;
- Conexa - digital health platform providing access to teleconsultations in various specialties and self-care programs;
- Amil Health Plan;
- Unimed Personal Health Plan*;
- Life Insurance;
- CliniCare Kids - Financial assistance for daycare or nanny (with employment contract) for children aged 0 to 6;
- CliniCare Baby - BRL 400 monthly for up to 3 months after birth to purchase supplies and essential items for the baby;
- Empresa Cidadã Program (extended maternity and paternity leave);
- BTG financial consulting;
- Day off during the birthday month;
- Transportation voucher;
- Food area with fruit and coffee*
- CliniLounge (decompression area for rest and games)*
- Exclusive partnerships: discounts at commercial establishments in Jaraguá do Sul and the surrounding region, such as restaurants, colleges and others*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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