Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Manager at Clever Devices ensuring service delivery and customer satisfaction. Collaborates with operations and manages service issues for demanding clients across various accounts.
Responsibilities
- Ensure successful delivery of managed and support services
- Advocate for the customer internally
- Work with operations team on vehicle & solution deployment
- Develop preventive maintenance plans
- Own communication and management of service issues
Requirements
- High level of Customer Success/Service knowledge
- Customer-facing skills
- Understanding of analytics and reporting
- Public Transit experience preferred
Benefits
- Health insurance coverage
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays and time off
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