Senior Vice President/SVP managing Fraud Operations for Citi’s Retail Bank and Wealth. Focused on minimizing fraud impact and ensuring operational objectives are met.
Responsibilities
Manage multiple teams or a functional area and a component of the fraud loss portfolio
Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
Develops the information infrastructure to support improvement strategies across all portfolios
Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Ensure essential procedures are followed and contribute to defining standards
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Requirements
10+ years of experience in a related role
Senior to advanced level experience in a similar position
Strong people leadership experience – providing direction, appropriate delegation, coaching, and talent development
Strong communication skills needed both oral and written
Ability to juggle competing large-scale priorities along with day-to-day BAU responsibilities
Risk control mindset – will be participating in Issue lifecycle
Robust understanding of the industry
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Fraud experience preferred
Benefits
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Job title
Fraud Operations Group Manager – Retail Bank & Wealth
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