Call Center Specialist building lasting member relationships and educating on financial services at Corning Credit Union. Responsible for troubleshooting, resolving inquiries, and processing transactions.
About the role
- Contact Centre Specialist II assisting clients with credit card inquiries for CIBC. Engaging with clients over the phone to provide solutions and support for their banking needs.
Responsibilities
- Act as the first point of contact for clients with questions or requests related to their banking needs.
- Answer incoming calls from credit cards clients and calls transferred from other departments.
- Assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions.
- Support best practices by providing information and solutions regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.
- Collaborate to find simple solutions for clients to bank with ease.
Requirements
- Fluent in French and English to support business operations outside of Quebec, Canada.
- Strong written, verbal, and interpersonal skills.
- Ability to work independently as an Agent @ Home with a secure workspace.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate; minimum download speed of 15 mbps and upload speed of 10 mbps.
- Flexibility to work Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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