Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast-paced SaaS environment.
Responsibilities
- Manage a portfolio of high-value distributor accounts and own the post-sales experience
- Take over the customer relationship after close and own the entire customer lifecycle
- Lead customer onboarding by preparing and delivering trainings
- Spend 1–2 days on site with customers during training
- Drive ongoing product adoption and value realization
- Identify and own renewal, upsell, and expansion opportunities
- Liaise closely with internal teams to ensure timely delivery of solutions
- Act as the voice of the customer internally by sharing insights and feedback
Requirements
- 3 - 4 years in client-facing project management, implementation, account management or customer success in a fast-paced SaaS environment
- Strong work ethic with the motivation to always improve and grow for yourself and the team
- Amazing relationship builder and natural communicator comfortable articulating complex technical solutions
- Able to understand a problem and implement solutions proactively
- Strong attention to detail, set and maintain high standards
- Huge team player and have a team-first mentality
Benefits
- Offers Equity
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