IT Operations Analyst at ISH focusing on management of supplier operations and IT service compliance. Ensuring adherence to SLAs and implementing ITIL best practices in a dynamic digital environment.
About the role
- Operations Coordinator supporting the Defense Health Agency's Armed Forces Health Surveillance Division. Requires Public Trust clearance and expertise in operational support and administration.
Responsibilities
- Prepares memorandums, letters, documents, spreadsheets, ensuring accuracy and adherence to DoD and agency formatting guidelines, routing for approval and dissemination
- Manage task workflow by directing requests to appropriate team members, synthesize responses, and present unified updates to leadership by developing standard operating procedures to enhance the productivity and effectiveness of day-to-day operations.
- Coordinates travel arrangements using the Defense Travel System (DTS), including routing and tracking approvals, preparing travel orders, scheduling transportation/hotels, and completing payment vouchers.
- Facilitates site visits, notifying organizations and officials to be visited, transportation coordination, and managing visitor security access.
- Maintains contractor and staff calendars, integrating leave requests, TDYs, and travel plans to optimize office resource utilization and provide visibility to leadership.
- Governs operations and logistics for weekly staff meetings, including scheduling, presenter coordination, material development, digital integration, and distribution of post-meeting resources, ensuring alignment with leadership priorities.
- Onboards new employees, including arranging Common Access Card (CAC) appointments, requesting a government laptop and required software, and providing instruction for required training and timekeeping.
- Long-range event planning and day-of event execution for AFHSD and branch events. Including but not limited to foreign delegations.
- Provides comprehensive operational and logistical support for the global, fiscal year-based GEIS Business Cycle that funds partner laboratories.
- Supports the GEIS Program Manager/Technical Lead in ensuring that all timelines and deliverables are well defined and tracked and all deadlines are met.
- Coordinates with the Program Manager/Technical Lead to maintain the GEIS Slide Repository to make sure all GEIS slides are current and kept up to date.
- Performs other job-related duties as assigned
Requirements
- Bachelor’s Degree preferred
- 5+ years’ experience in administration, operations, or consulting preferred
- Microsoft Office Suite
- Excellent analytic, writing, and verbal communication skills
- Strong sense of urgency, flexibility, and the ability to multitask
- Team player, respectful of others, with a high level of professional and personal integrity
- Ability to manage multiple priorities and work in a fast-paced environment
- Capability of maintaining strong client relationships
- Must pass pre-employment qualifications of Cherokee Federal.
Benefits
- Medical
- Dental
- Vision
- 401K
- Other possible benefits as provided. Benefits are subject to change with or without notice.
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