Hybrid Partner Operations Specialist – B2B Operations

at hepster

• Job title: Partner Operations Specialist – B2B Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Rostock, Germany

About the role

• Partner Operations Specialist ensuring reliable communication and processes in our B2B team. Supporting partner inquiries, billing, and improving internal systems.

Responsibilities

• You handle qualified customer and partner inquiries via email and ensure reliable communication with our B2B partners.
• You support the B2B team and accounting with the monthly partner billing.
• You maintain and update our master data and coordinate relevant changes with accounting.
• You process and check end-customer orders and enter them into our internal systems.
• You create and maintain Excel spreadsheets for importing bulk orders.
• You contribute to projects aimed at optimizing our processes and workflows.
• You assist in the further development of our internal systems and tools.
• You produce statistics, overviews and decision-making materials and ensure structured documentation of our records.

Requirements

• You have completed commercial vocational training or have initial experience in an administrative, sales-related, or service-oriented environment (e.g., sales, operations, call center).
• You work in an organized, independent and responsible manner.
• You communicate in a friendly, clear and service-oriented way with partners and colleagues.
• You are confident in the Microsoft Office environment, especially Excel.
• Ideally, you have experience with CRM or support tools such as HubSpot.
• You enjoy working in a team, show initiative and actively support shared goals.
• You think solution-oriented and proactively and approach new tasks in a structured way.
• You have very good German skills and good English skills.

Benefits

• Permanent full-time employment
• Independent work within a competent team
• Hands-on onboarding into the company and your role
• Experienced colleagues provide guidance and coaching
• Opportunities to contribute, short decision paths and a flat hierarchy
• Start-up atmosphere combined with the security and momentum of a growing, multi-award-winning company
• Rapid learning curve and significant development opportunities
• Training and professional development at our expense
• International team and projects
• Company events
• Office directly on the Warnow with good transport connections
• Flexible remote working arrangements
• Work schedule Monday to Friday (no weekend or public holiday work)