Claims Operations Manager overseeing daily claims operations and leading a team of employees in a remote role for Aflac. Ensuring efficient processes and compliance with regulations while fostering a collaborative environment.
About the role
- Operations Analyst analyzing data, improving workflows, and reporting for CLEAResult's energy programs. Collaborating in a hybrid role to enhance operational efficiency while working remotely.
Responsibilities
- Analyze large, complex datasets to drive operational insights and identify trends, anomalies, and performance drivers using structured analytical methods
- Design, maintain, and improve new and existing workflows and business processes to increase efficiency
- Build and maintain automated reports and Power BI dashboards for both internal and external stakeholders, detailing operational scorecards and overall program progress
- Create automated and robust data transformations by cleaning, reshaping, and combining data sources
- Assist with recurring and ad-hoc data collection efforts to support internal analysis, audits, and performance tracking
Requirements
- 5-8 years of relevant industry experience
- Bachelor’s degree preferred or equivalent work experience
- Advanced skills in Power BI development, Microsoft Excel (PivotTables, complex formulas, etc.) and Power Query required
- Strong analytical and stakeholder communication skills
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Ability to work independently while collaborating effectively with cross-functional teams
- Process-oriented thinking with a focus on continuous improvement
- Must currently reside in Pennsylvania
Benefits
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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