Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Director overseeing operations and profitability of 20+ gas and convenience store locations. Ensuring operational excellence, financial performance, and compliance with company standards.
Responsibilities
- Oversee day-to-day store operations and customer satisfaction across all locations
- Ensure consistent execution of company policies and procedures
- Implement operational improvements to drive efficiency and profitability
- Oversee all audit initiatives including cash handling controls
- Manage the bonus program for the Operations Team
- Recruit and develop a strong leadership team
Requirements
- Bachelor's Degree in Business, Management, or related field (preferred)
- 7-10+ years of multi-unit retail or convenience store operations experience
- Proven leadership of 20+ locations or similar scale
- Strong financial acumen and P&L management experience
- Experience in high-volume, fast-paced retail environments (c-store, QSR, grocery, etc.)
- Excellent leadership, communication, and problem-solving skills
Benefits
- Auto Allowance
- Fuel Allowance
- 401(k) and Match
- Health (+Vision, Dental, & Life) Insurance
- Flexible Spending Account, Health Savings Account
- Paid Time Off
- 20% Bonus Potential
Job title
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Experience level
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Degree requirement
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