Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
About the role
- Credit Card Operations Analyst supporting daily credit card operations and liaising with internal teams and vendors. Focus on issue resolution and enhancing credit card programs and systems.
Responsibilities
- Supports daily credit card operations, ensuring efficient processing, timely issue resolution, and seamless cardholder experience
- Monitors credit card transaction activity to ensure accuracy, compliance, and timely processing
- Investigates and resolves cardholder issues, disputes, and escalations in accordance with internal procedures and regulatory requirements
- Performs daily reconciliations, settlement reviews, and exception reporting
- Investigates and resolves escalated cardholder issues, including declined transactions, billing errors, or chargebacks
- Generates and analyzes operational reports, identifying trends and recommending improvements
Requirements
- 2+ years of experience in credit card operations, financial services, or related support role
- Knowledge of card processing systems, dispute resolution, and regulatory guidelines (Reg E, UDAAP, etc.)
- Knowledge and experience working with multiple card processing systems at one time
- Strong interpersonal and professional written and verbal communication skills
- Ability to adapt to changes and prioritize and manage competing demands.
- Knowledge of Visa/MasterCard regulations, dispute/chargeback procedures, and the technical aspects of card processing.
- Working knowledge of TDECU’s core system and a strong understanding of credit union policies and procedures related to credit cards.
Benefits
- Dynamic hybrid work arrangement
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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