Senior Ground Software Operations Engineer at Orbital Sidekick, developing tools and processes for hyperspectral satellite operations and optimizing task scenarios.
About the role
- Senior Manager driving operational excellence and service delivery in SaaS company Sprinklr. Partnering with leadership to execute strategy and improve customer experience.
Responsibilities
- Support the development and execution of the Professional Services strategy aligned with company goals and SaaS business models.
- Partner with senior leadership to translate strategic priorities into actionable plans and measurable outcomes.
- Analyze market trends, customer needs, and internal performance data to inform decision-making.
- Drive day-to-day operational effectiveness of the Professional Services organization across regions.
- Define, track, and report on KPIs, metrics, and dashboards to ensure performance visibility and accountability.
- Establish and improve scalable, repeatable processes for consistent service delivery.
- Partner with cross-functional teams (Sales, Customer Success, Product, Finance) to ensure seamless execution.
- Act as a thought partner to leadership by providing structured insights and recommendations.
- Support the design and continuous improvement of service offerings to meet customer expectations.
- Monitor customer outcomes and feedback to drive service quality and satisfaction.
- Partner with delivery leaders to ensure consistent, high-quality execution.
- Drive adoption of new processes, tools, and operating models across the organization.
- Support change management initiatives to improve efficiency and scalability.
- Foster collaboration across global and cross-functional teams.
Requirements
- 12-15 years of experience in professional services, consulting, or operations roles, preferably in SaaS or software organizations.
- Proven experience driving operational improvements and supporting strategy execution.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience working cross-functionally in global, matrixed environments.
- Familiarity with KPI frameworks, dashboards, and process optimization.
- Strong communication and stakeholder management skills.
- Experience supporting executive-level reporting and business reviews is a plus.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Voluntary healthcare coverage
- Mentoring Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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