Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Senior Manager overseeing and managing various elements of large-scale projects for THE·TEAM. Collaborating with various teams to ensure successful project delivery for sports and entertainment clients.
Responsibilities
- Responsible for overseeing and managing various elements of large-scale projects from planning through execution
- Work in a collaborative manner with all THE·TEAM account teams to ensure flawless project delivery against the client’s objectives and agreed budget
- Manage vendor relationships with audio, lighting, staging, fabrication, graphics, digital technology, venues, labor, and other project executional vendor partnerships as necessary to ensure that all agency suppliers meet THE·TEAM standards of sustainability, ethical purchasing, diversity, quality control and pricing structure
- Manage partner relationships, including venue management, exhibitor relations, local operations teams, etc
- Regular communication with agency team and client team regarding roles and responsibilities, budget, schedules, and project status
- Develop, manage and reconcile project budgets of $500k+, responsible for ensuring that projects are correctly budgeted for and meet expected financial targets
- Develop production schedules, run of shows, and enforce deliverable dates key to program success
- Responsible for building and maintaining effective client relationships, ensuring that all client needs are addressed in a timely fashion throughout the duration of projects
- Manage and develop the relationships with THE·TEAM trusted suppliers and third parties, throughout the duration of the project
- Manage the working team across a client account, providing guidance and leadership, communicating a vision, and challenging the team to achieve goals
- Creates a positive, collaborative, teamwork environment based on the company culture and values
- Promotes our team environment and provides work direction and guidance including coaching, professional development and training; guides team on deliverables, and establishes best practices with project management
- Cultivates account-specific collaboration and has awareness of nuances within individual account teams and continually guides and evolves team process, serving as a trusted resource on integrated teams
- Contributes to business development efforts for new revenue opportunities with existing clients and potential clients.
Requirements
- Minimum of a Bachelor's Degree
- 4 – 7 years relevant / increasing operations experience (preferably in the experiential, sports or entertainment field)
- Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
- Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver projects from the ground up
- Confidence to present and communicate with senior clients as well as the ability to independently craft complex, nuanced written communications for internal and external outreach
- Capable of navigating tough issues and influencing those involved toward a desired outcome
- Must be comfortable working as an integral part of a team environment
- Continuously demonstrates solution-oriented mentality
- Lead and inspire other team members, generate positive morale
- Strong attention to detail and highly organized
- Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
- Agency experience preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
Senior Mortgage Document Review Specialist reviewing complex loan documentation for loss mitigation at M&T Bank. This role ensures accuracy and compliance with investor and regulatory standards.
Fund Accounting Operations Specialist managing client onboarding and operational processes in financial technology. Collaborating with internal teams and external stakeholders in a hybrid work model.
Manage the Employee Benefits service team ensuring client satisfaction while implementing operational initiatives for growth and retention. Supervise a region with a focus on collaboration and efficiency.
Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
Process Manager driving implementation strategy for gas pipeline software solutions. Collaborating with teams to enhance client experience and operational efficiency in a hybrid work environment.
Senior Cloud FinOps Specialist enhancing cost transparency within Pacific Life's Technology Enterprise organization. Conducting analyses, managing tools, and driving cost optimization strategies with a collaborative team.
Service Operations Excellence Specialist responsible for analyzing KPIs to improve operations and supporting managers at KONE. Engaging in route optimization and hands - on support for process implementation.
Lead operational planning and execution of clinical trials at Merck. Collaborate with cross - functional teams for trial success in the pharmaceutical sector.