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About the role
- Key Account Manager managing relationships and executing strategies for retail partners at CHEP. Improving supply chain performance and driving sustainability initiatives with cross-functional collaboration.
Responsibilities
- Build and maintain senior-level relationships within retail organizations, positioning CHEP as a trusted partner and ensuring full recognition of its value proposition.
- Lead the development and execution of comprehensive account strategies, including joint business plans tailored to meet the specific needs and growth opportunities of each retail partner.
- Identify and capitalize on opportunities to improve customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and cost reduction.
- Monitor and analyze key performance metrics such as customer satisfaction, profitability, asset productivity, and service levels, ensuring accurate and timely reporting of account performance.
- Collaborate with cross-functional internal teams (operations, finance, logistics, and customer service) to ensure seamless service delivery and successful execution of strategic initiatives.
- Provide leadership and guidance to cross-functional teams and field-based representatives, ensuring alignment with strategic account objectives and fostering a culture of continuous improvement.
- Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and ensure customer satisfaction.
- Drive continuous improvement efforts by identifying and implementing process enhancements that contribute to improved customer experiences and operational outcomes.
Requirements
- Experience in a Key Account Management or similar Sales Positions
- Negotiation skills
- Experience with building relationships and networks at a manager level
- Commercial understanding and business acumen
- Good Communication skills
- Ability to work cross functionally
- Negotiating skills
- Data affinity
- Good Knowledge in MS Office
- Developing direct reports and others
- Motivating people
- Customer focus
- University degree in Business Studies or equiv.
- Fast learning, looking for challenges open person
- Fluency in Czech and English language
- Valid driving license
Benefits
- Competitive salary package with annual bonus
- Company car
- Multisport card
- Additional life insurance
- Long term, international career growth & opportunities
- Options to purchase CHEP/Brambles shares
- 3 Days paid leave for volunteering
- Employee´s pension insurance plan (up to CZK 4100 monthly contribution)
- 25 the days of the annual holiday
- 5 sick days
- Meal vouchers (225 CZK daily)
- Cafeteria system to spend on health, culture, traveling, education, and purpose
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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