IT Help Desk Technician providing IT support at Exxel Outdoors. Troubleshooting hardware, software, and network issues in a team environment.
About the role
- IMS Helpdesk support responsible for customer support via phone, email, and ticketing system. Collaborate and suggest changes on software processes for City Electric Supply.
Responsibilities
- Provide excellent customer service.
- Document and track issues in software and hardware operation through ticketing system.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
- Escalate issues to Tier 2 Team as necessary.
- Explain technical issues to non-technical clients.
- Troubleshoot issues with the clients for resolution.
- Cultivate business relationships based on trust and professionalism.
- Ability to develop and maintain positive relations with customers, coworkers, and supervisors.
- Ability to multi-task and to work effectively in a fast-paced environment.
- Ability to work full time or overtime, if necessary.
Requirements
- Experience in a similar capacity.
- Industry certifications, preferred.
Benefits
- City Electric Supply is a drug free workplace.
- Equal Employment Opportunity employer.
- Committed to providing equal opportunity in all employment practices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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