Client Relationship Manager nurturing high value accounts at PGI, a consultancy enhancing digital resilience for clients. Building long - term strategies and strengthening client relationships for sustainable growth.
About the role
- Regional Account Manager responsible for driving sales growth in defined territory. CCI Systems, Inc. specializes in telecommunications and offers engineering and support services.
Responsibilities
- Drive business initiatives and develop go-to-market strategies and solutions to ensure business growth within defined regions
- Act as customer relations manager and drive sales to meet budget expectations
- Collaborate with customers to understand network requirements and deliver tailored solutions
- Develop and maintain consistent prospects and customer communications
- Ensure customer expectations are exceeded through superior service delivery
- Address operational issues professionally and promptly
- Work with carriers, MSOs, strategic vendors, and internal teams to formulate revenue growth strategies
- Coordinate responses to applicable RFPs with bids team
- Project financial estimates for proposals in compliance with company policies
- Effectively communicate the value proposition through proposals and presentations
- Maintain a complete understanding of all CCI services, along with customer process and system requirements that CCI must comply with
- Collaborate with operations to develop competitive pricing strategies
- Achieve financial goals while operating within forecasted budgets
- Coordinate sales efforts with sales staff and project stakeholders
- Promote company image through ethical business practices and superior service quality
- Perform other duties as assigned by management
Requirements
- 5 years’ experience in a Sales/Business Development role within the broadband OSP Engineering and/or Construction field
- 3 years of hands-on experience in telecom outside plant (OSP) engineering, including design, permitting, and construction support for fiber optic and HFC networks preferred
- Proven ability to sell and manage services for OSP fiber optic networks, including field data collection, aerial and underground permitting, network design (FTTx and HFC), fiber splicing, and coax splicing for HFC upgrades
- Strategic thought leader with a depth of experience in driving sales across a broad set of technologies
- Must have proven success as an ambitious “hunter”
- Tenacity, boldness, assertiveness and a "will to win" in dealing with highly competitive situations
- Successful track record managing large territories, strategic account planning, forecasting, and presenting telecom solutions
- Proficient in Microsoft Office Suite, CRM systems, and a variety of web-based software applications
- Excellent communication and presentation skills including the ability to convincingly persuade others
- Ability to interact with colleagues, vendors, and customers of all professional levels
- Self-motivated with strong time management and prioritization skills in high-pressure environments
- Proficient in interpreting financial data to support strategic decision making.
- Proven relationships within the telecom industry are highly desired.
- The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.
Benefits
- healthcare
- retirement
- paid leave (e.g., sick leave, PTO, company holidays)
- life insurance
- AD&D
- short-term disability
- FSA
- education reimbursement
- wellness reimbursement
- employee assistance program (EAP)
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Degree requirement
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