Senior Manager leading the Business Management Office at Catalyst Brands in Bangalore. Ensuring efficient operations and measurable value in a global environment.
Responsibilities
Own the site level SLA framework, performance metrics, and governance cadence
Partner with India and global leaders to define service expectations and success measures
Drive SLA governance, issue resolution, and executive reporting
Provide the Country MD with clear visibility into delivery health, risks, and trends
Lead performance reporting, trend analysis, and insight generation
Enable leadership decision-making through crisp dashboards and executive summaries
Build and institutionalize a transition management framework for the site
Ensure work transfers are well-documented, compliant, and consistently executed
Shape the innovation and value creation agenda for the India site with Technology, Operations and Finance.
Requirements
10 to 14 years of overall professional experience across operations, transformation, strategy, program management, performance excellence, analytics, or business operations roles in large enterprises or Global Capability Centers
4 to 6 years of relevant experience in roles involving BMO like responsibilities, such as governance, performance management, operating cadence, transitions, or enterprise programs
Hands-on exposure to work transitions / knowledge transfer / operating model changes in a global or multi-location delivery environment
Strong data and analytical capability, with experience producing executive-ready dashboards, insights, and reports
Proven ability to partner with Finance, Technology, Operations, and Business leaders to drive efficiency, productivity, and scalability
Experience in people leadership, including managing small teams or leading workstreams with clear outcomes and accountability
Strong stakeholder management and communication skills, with confidence engaging senior India and global leaders
Structured problem-solving approach and ability to balance strategic thinking with hands-on execution.
Job title
Business Management Office Leader – Senior Manager
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