Consultant managing franchise operations to ensure performance and quality standards. Supporting franchisees with operations, marketing, and team training in São Paulo.
About the role
- Junior Customer Excellence Consultant supporting onboarding and implementation for a logistics platform. Assisting with customer queries and managing relationships in a hybrid role.
Responsibilities
- Assist in onboarding new customers by helping prepare configuration documents, platform walkthroughs, and user setup.
- Participate in implementation tasks such as data mapping, test case execution, UAT coordination, and go-live prep.
- Shadow and gradually lead simpler implementation projects with defined templates and checklists.
- Monitor platform usage and customer activity dashboards to spot early risk signals.
- Handle tier 1 support tickets via chat and email, including access issues, basic functionality queries, and data corrections.
- Maintain clear internal documentation of customer configurations, project steps, and feedback.
- Actively participate in team training, onboarding simulations, and internal tools workshops.
Requirements
- 0–2 years of experience in customer support, onboarding, or implementation (internship or entry-level experience acceptable).
- Eagerness to build expertise in customer experience, implementation, and SaaS platforms.
- Strong communication skills and attention to detail.
- Prior experience in SaaS, logistics, freight forwarder, supply chain, or B2B platforms is a plus
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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