Account Manager responsible for helping restaurant clients maximize delivery performance using AI. Collaborating with cross - functional teams to provide insights and operational support.
About the role
- Account Manager managing key accounts and customer relationships in Italy. Focusing on business development and financial performance in Honeywell's sectors.
Responsibilities
- Develop professional relationships with customer senior leadership, decision-makers, stakeholders, and influencers **• Thoroughly understand the customers’ business and strategic direction in order to identify opportunities that profitably grow Honeywell’s business **• Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences **• Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs)**• Show thorough understanding of the industry****Financial Management **• Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance / grow the customer business **• Deliver on AOP and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance **• Drive with the credit-and-treasury-services team a timely accounts receivable process with 95% or better alignment to payment targets****Business Management **• Support the Finance team with a timely and accurate detailed forecasting MOS in order to support the SRO and AOP process.**• In partnership with C&PS, baseline as necessary Operator Support Improvement requirements (issue characterization, root-cause-and-corrective-actions, & targets) and facilitate successful execution of the associated plan**• Responsibility for account planning and CCT**• Business Development (Pursuits / Sales / Growth) **• Drive new business **• Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business**• Deliver on year-over-year growth, profitability, and win rate objectives**• Act as a decision point for marketing, pricing, capturing, and contracting new customer business.
Requirements
- Bachelors’ degree in engineering, business or operations or equivalent**• Previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support**• Proven track record of effective customer management and interface**• Solution sales orientation**• Working knowledge of business and financial fundamentals (ex. profit-&-loss analysis, investment analysis, balance sheet, pursuit financials summary)**• Knowledge of the fundamental functional principles associated with optimising business performance in cooperation with M&PM, sales, engineering, ISC, and C&PS**• Ability to make sound decisions and take quick action to ensure execution**
- Key success criteria/phone screen**• Strong MOS to balance competing metrics (revenue, margin, cash, NPS, stationary orders, new initiatives)**• Ability to understand and influence cross functionally**• Customer intimacy (understand how customer decisions are made, their processes, stakeholders)**• Business management (forecasting, monitoring, courage to raise external and internal challenges)**• Ability to build credibility internally and with customers
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