Customer Support Specialist delivering excellent service primarily via email and phone. Join a disruptive technology startup making real estate more accessible and transparent.
About the role
- Customer Experience Professional at Honeywell driving customer satisfaction and loyalty through technical training initiatives in Turkey. Engaging with cross-functional teams for organizational success.
Responsibilities
- Shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty.
- Support technical requests from customers to optimize experience programs.
- Report to META Region Director of Customer Experience.
- Collaborate to impact customer satisfaction and revenue.
Requirements
- 8-10 years of proven experience in customer experience program management or related field.
- Bachelor’s degree in Engineering (Electrical, Mechanical, or related field).
- Proficiency in AutoCAD and other design/drafting tools.
- Proven experience in fire suppression system design, including the use of AutoCAD, Revit, or similar engineering design software.
- Strong knowledge/familiarity with international standards (NFPA, FM, UL, EN, IEC, ATEX – as applicable).
- Ability to read and interpret technical drawings and specifications.
- Strong analytical, communication, and organizational skills.
- Ability to manage multiple tasks and meet deadlines.
- Experience in Oil & Gas, Data Centers, industrial, or infrastructure projects.
- Arabic is a plus.
- Experience in Suppression systems Certification tests is a plus
- Passion for delivering exceptional customer experiences.
- Strong problem-solving and decision-making skills.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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