Digital Channels Analyst optimizing user journeys for financial product sales. Collaborating with marketing and product teams to improve user experience and conversion rates.
About the role
- Analyst in Customer Service addressing data related to products installed worldwide. Collaborating with service teams to improve customer experience and operational excellence.
Responsibilities
- Analyze data related to all our products installed at customer sites worldwide
- Develop and structure databases to enable quantitative and qualitative data analysis
- Create dashboards for rapid interpretation and processing of data
- Identify relevant KPIs for after-sales service activities
- Implement decision-support tools for After-Sales Service management
- Conduct studies on market share and customer history
- Contribute to the implementation of periodic maintenance and equipment usage plans
- Collect and compile customer feedback on reported malfunctions
Requirements
- Master’s degree (Bac +5) in Management or Organizational Audit (e.g., IAE)
- Excellent command of Excel (databases, statistics, etc.)
- Knowledge of tools such as Power BI is a plus
- Recognized as rigorous, organized, and able to produce clear, effective communications accessible to all
- Strong analytical and synthesis skills are essential
- Good command of English, both spoken and written, is essential (minimum TOEIC score of 750 expected)
Benefits
- Salary and benefits depending on profile and experience
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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