Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager driving retention and growth for Key E-commerce clients at InPost. Building relationships, managing escalations and developing data-driven initiatives.
Responsibilities
- Drive commercial retention and growth across an established portfolio of Key E-commerce and omni channel retailers.
- Build strong, strategic relationships, ensure clients are equipped to maximise performance, and unlock opportunities to expand their use of InPost delivery services.
- Lead the retention and commercial expansion of client portfolio through data driven plans, strategic proposals, and proactive problem solving.
- Develop initiatives that increase InPost’s share of checkout and strengthen long term client value.
- Manage escalations and resolve issues quickly to maintain confidence, satisfaction, and commercial continuity.
Requirements
- Ready for a fast paced environment
- Problem solving skills
- Ability to balance getting today's work done while building for the future
- Drive and natural curiosity – willing to do things differently
Benefits
- Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
- Vitality Health Care Stay healthy and happy with our top-notch health coverage.
- Work from Anywhere – 4 Weeks per year Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
- Enhanced Parental Leave We support you during those precious family moments.
- Volunteering Days Take a paid day to make a difference in your community
- Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office
- Bring Your Dog to Work Day (Every Friday) Make every Friday pawsitively amazing!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.