EHS Manager responsible for implementing EHS & Security Plan for major data centre projects. Involves travel to Norway or Finland as required.
About the role
- Incident Manager responsible for managing IT incidents minimizing impact on business operations at Sogeti. Collaborating closely with Problem Management, Change Management, Service Desk, and Service Delivery teams.
Responsibilities
- Monitor and manage the progress of incidents and service requests across internal and external teams
- Liaise with Problem Management to expedite resolution and ensure root cause analysis
- Escalate unresolved incidents and monitor resolver queues to maintain SLA compliance
- Facilitate major incident bridges and post-resolution review meetings
- Lead daily and weekly incident status calls and provide incident reporting as required
- Identify and drive service improvement opportunities
- Review incident tickets for data accuracy and process adherence
- Track and escalate key KPIs including SLA breaches, idle incidents, re-opened tickets, and excessive reassignments
Requirements
- Strong understanding of IT systems, integration, and architecture concepts
- Proven ability to manage virtual teams and work cross-functionally
- Excellent communication and facilitation skills, with experience hosting incident management meetings
- Familiarity with service management frameworks and regulatory standards (e.g., SAS70, SOX, FDA)
- Experience with both reactive and proactive problem management techniques
- Skilled in mentoring, training development, and stakeholder engagement
- Strong analytical and problem-solving abilities, with a focus on continuous improvement
- Certifications: ITIL Foundation ITIL Practitioner or Intermediate (desirable)
Benefits
- Craft your own career path through continuous learning and personal growth
- Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises
- Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti’s capabilities across different domains
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager II leading philanthropic strategy through board member engagement for CRS. Collaborating across divisions to enhance fundraising initiatives and donor relations.
Market Research Manager delivering strategic insights to healthcare clients through research services. Managing project operations and fostering client relationships while supporting junior staff.
Associate Manager leading global learning and development experiences for Yum! Brands, focusing on above - restaurant leaders. Connecting Pizza Hut leaders to development opportunities and enhancing learning capabilities.
Hub Material Manager enhancing strategic component hub program effectiveness within Network Infrastructure. Collaborating with suppliers for onboarding and supply chain efficiency.
Manager for Virtuoso's Cornerstone Learn platform. Overseeing LMS governance, optimizing performance, and leading global learning initiatives.
Lead project strategy from diagnosis to final recommendations, turning data and analysis into actionable business insights. Work closely with creative, account, media and data teams to deliver clear, consistent, and well - structured strategic outputs.
Case Manager supporting individuals with substance use recovery by providing referrals, assessment, and community resource connections. Collaborative role working with diverse teams to improve participant outcomes.
Summer Waterfront Manager overseeing aquatics program at JCC Rainbow Day Camp. Leading safety standards, managing staff, and ensuring camper well - being outdoors during the summer.
Sustainability & Certification Manager ensuring product compliance and certifications in E - Commerce. Collaborating with suppliers and teams to uphold sustainability standards across brands.