Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
MA
Onsite Customer Service Executive, Life Branch Operations
Posted yesterday
About the role
- Customer Service Executive in Kuching supporting insurance customers with inquiries and claims. Collaborating with team members to ensure service standards are met in a branch environment.
Responsibilities
- Deliver prompt, quality, and professional service for walk in customer for both General and Life insurance needs and requirement such as insurance purchase/renewal, endorsement, enquiries, complaints and claims handling including via telephone or emails.
- Maintain broad knowledge of General and Life Insurance products and services
- To ensure issuance of Motor and Non-Motor Insurance according to company guidelines
- To ensure payments are collected on Cash Before Cover (CBC) for walk in customer and official receipt is issued upon payment received.
- Handling and control daily collection, balancing and reconciliation for life insurance: Handling and control daily collection, balancing and reconciliation
- Prepare and submit Ad-hoc report within turnaround time (TAT) to Account Department
- Safekeeping of collection, cash float and security documents
- Receipt issuance
- Returned cheque handling
- Decentralization of policy servicing (BPM, financial & non-financial policy changes and reinstatement) and decentralization of claim BPM.
- To ensure compliance of FSA 2013, branch SOPs, guidelines & policies issued by relevant bodies.
- To safeguard assets and promote efficient utilization of resources
- To ensure required licenses are renewed and displayed at designated place
- Overall Responsible for security of the branch and collection.
- To ensure that services standard is achieved
- Collaborate and exchange best practices among team members from time to time
- Undertake other duties and assignments assigned by Superior/Branch Manager and when required
- To support on claims related matters and responsible for efficient and effective operation on claims concierge service functions by providing quality service to walk-in customer, agents, and marketers and email claims documents upon receipt to claim hubs within the deadline
Requirements
- Possess a Diploma or Bachelor's Degree in Business Studies/Administration/ Management, Marketing, Finance/Accountancy/ Banking, Commerce, Risk Management or equivalent
- 1-2 years of customer service or administrative experience, preferably in insurance, banking, or related fields, Fresh graduate are also encourage to apply
- Good communication and interpersonal skills
- Strong attention to detail and multitasking ability
- Proficient in Microsoft Office
- Ability to handle sensitive and confidential information with professionalism
- Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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