Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
MA
Onsite Bilingual Customer Service Rep – Roadside Assistance
Posted 3 days ago
About the role
- Bilingual Customer Service Rep at Allianz Partners providing roadside assistance through phone and back office tasks. Resolve customer inquiries and ensure satisfaction in a timely manner.
Responsibilities
- Gestionar llamadas entrantes y completar tareas de Back Office para coordinar los servicios de asistencia en carretera.
- Anticiparte a las necesidades de los clientes y recomendar soluciones efectivas y personalizadas.
- Proporcionar seguimiento y resolución a consultas relacionadas con productos y servicios de asistencia en carretera.
- Apoyar la mitigación de incidentes para prevenir interrupciones que afecten la experiencia del cliente.
- Identificar proactivamente oportunidades para resolver desafíos de los clientes.
- Asegurarte de que los clientes reciban todos los beneficios incluidos en sus pólizas de asistencia en carretera.
- Supervisar y realizar un seguimiento de tus KPI diarios y semanales.
Requirements
- Al menos 1 año de experiencia en servicio al cliente dentro de un entorno de centro de llamadas.
- Excelentes habilidades de comunicación oral y escrita.
- Indispensable: Inglés oral y escrito avanzado.
- Grado de estudios: Preparatoria concluida (indispensable).
Benefits
- Prestaciones de ley.
- Vales de despensa: $1,400.00 mensuales.
- Capacitación pagada y contrato directo con la empresa.
- Bono por desempeño de $2,144.54 a partir del tercer mes.
- Seguro de vida.
- Seguro de gastos médicos mayores.
- Fondo de ahorro.
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