Customer Support Executive responsible for helping customers with fraud prevention and money laundering solutions. Engaging with clients and assisting with inquiries in a dynamic startup environment.
About the role
- Customer Support Associate addressing inquiries and support needs for Swedish customers at Sellpy. Engaging in various support tasks across chat, phone, and email.
Responsibilities
- Create satisfaction for our buyers and sellers in a wide variety of support errands
- Pick up inquiries via chat, telephone and/or email
- Learn lots about second hand in a fast-paced environment
- Help to improve our service based on customer feedback
- Contribute to how we expand our processes in customer support
Requirements
- A structured and service-minded mentality
- Spoken and written fluency in Swedish, at a near-native level
- Good knowledge of English as this is our company language
- An interest in finding solutions and improving the offer for our customers
- Additional language skills (Finnish, German) are a plus
- Experience in a customer-facing role
- Experience in working in customer support via chat, phone and email
- An interest in second hand.
Benefits
- Hybrid work from our office, and from home
- Staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)
- Unlimited access to a learning platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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