Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Service Coordinator handling customer inquiries and support from home. Advocating for customers and resolving issues in a fast-paced environment.
Responsibilities
- Provide the best customer service experiences to deepen relationships and loyalty to the brand
- Advocate for customers, problem solve, and own issue resolution
- Handle complaints and facilitate escalated situations
- Investigate customer concerns and help create process improvements
- Guide others to the right path to solve customer concerns
Requirements
- High school diploma, GED or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- Fluent in Spanish and English
- At least 4 years of customer service or call center experience (preferred)
- At least 1 year experience working in the financial industry (preferred)
- At least 1 year of Collections experience (preferred)
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
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Experience level
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