Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Service Coordinator for Capital One handling customer operations from home. Demonstrating customer-centric attitude and problem-solving for various issues in a virtual environment.
Responsibilities
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
- Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years customer service or call center Experience
- At least 1 year of experience using Google Suite or Microsoft office
- At least 3 years of customer Service or call center experience (preferred)
- At least 6 months of experience in the Financial Industry (preferred)
Benefits
- Medical, Dental, Vision, Prescription coverage
- Day 1 Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Voice Operations Specialist optimizing communication strategies and managing partner relationships at Uphold. Leading performance reviews and driving operational excellence in customer service.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.
Customer Success Analyst expanding Clinicorp's client base through strategic value generation and relationship management. Participating in meetings, training, and enhancing client engagement across the platform.
Client Success Analyst managing business client relationships and maximizing value for Conexa's health platform. Supporting clients and monitoring their journey from implementation through continuous use.