Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
About the role
- Customer Support Executive providing customer services and support via live chat and email. Assisting with account management and maintaining quality standards for player experience at Campeón Gaming.
Responsibilities
- Provide fast, friendly, and professional support to players via live chat and email .
- Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.
- Ability to call customers when necessary.
- Ensure compliance with responsible gaming and regulatory requirements in every interaction.
- Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc ) when needed.
- Accurately document customer interactions and maintain records in the CRM system.
- Proactively identify and report technical issues, bugs, or suspicious activity.
- Collaborate with other team members to ensure 24/7 seamless customer support.
- Stay updated with new games, promotions, and site features to provide accurate information.
- Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.
- Adhere to Kpis and quality standards.
Requirements
- Previous experience in customer service, call center, or support role is an advantage.
- Fluent in English (written and spoken).
- Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish , etc.) is a strong advantage.
- Tech-savvy and comfortable using multiple software systems simultaneously.
- Strong multitasking and problem-solving ability.
- Ability to stay calm and professional under pressure.
- Good organizational skills and attention to detail.
- Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays , if required.
- A customer-first mindset with empathy and patience.
Benefits
- Competitive remuneration package & bonus scheme
- Access to LinkedIn Learning programs as well as funding to educational programs of your choice
- Private Medical insurance & Access to a 24/7 Employee Assistance Program
- Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
- Coverage of your public transportation expenses and gym membership
- Paid educational leave
- Hybrid working model
- Modern offices in the center of Athens
- 360 feedbacks for Constant personal and professional development
- Birthdays are always a day off!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.