Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Technical Support Engineer for Calderys assisting operations in EMEA for Ironmaking. Involves customer interactions, technical offerings, and collaboration across departments.
Responsibilities
- Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
- Develop technical concepts for iron applications (e.g. casthouse design, THC selection for instance)
- Evaluation of the Request for Quotations and Preparation of technical and economical offers, which includes savings and benefits evaluations
- Coordinate the creation of technical drawings and bill of materials with the project department
- Present new product developments and project initiatives to Customers in line with global and regional sales managers strategies.
- Cooperation with Science & Technology and Marketing for product and business development.
- Cooperate with sales teams to present and explain the technical offers to the customer.
- Training of sales teams in the major technical aspects of iron technologies
- Generate and maintain a current reference list
- Support of root cause analysis of failures (postmortem analysis) and make recommendations for improvement of products performance against known wear mechanisms and process parameters
- Trouble shooting
- Trial support
Requirements
- Expertise or knowledge in refractory technologies, in the field of iron or steelmaking
- University degree in metallurgy, ceramics or similar engineering or technical education
- 1 year of experience in refractory industry or iron making industry.
- French (fluent, written, spoken) / English (fluent, written and spoken)
- High willingness to travel (up to 30%)
- analytical skills,
- good listener, excellent communication skills
- team player
- can work under pressure
- able to switch priorities
- experience in a multicultural environment
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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