Associate Operations Analyst at Uline analyzing performance metrics to improve operations. Preparing actionable business insights and managing Power BI reporting across teams.
About the role
- Analyzing and handling complaints for Caixa Vida e Previdência customers, proposing solutions and improving processes. Collaborating across departments to ensure compliance with internal standards.
Responsibilities
- Analyze and handle inquiries and complaints received by the Ombudsman Office.
- Prepare technical assessments and well-substantiated responses to customers.
- Identify root causes of complaints and propose appropriate solutions.
- Interact with different departments to gather information and resolve issues.
- Monitor deadlines and ensure compliance with established SLAs.
- Ensure that service interactions comply with internal standards, company policies, and applicable regulations.
- Contribute to the continuous improvement of processes and the customer experience.
Requirements
- Bachelor's degree or higher, completed or in progress.
- Experience in customer service and complaint analysis.
- Analytical and solution-oriented mindset.
- Organized and able to work under tight deadlines.
- Strong written and verbal communication skills.
- Strong interpersonal skills and ability to work across different teams/departments.
- Preferred qualifications:
- Experience in Ombudsman, customer service (SAC), or customer relations areas.
- Knowledge of regulatory procedures or process analysis.
- Proficiency in Excel for data organization, analysis, and report preparation.
Benefits
- Profit sharing
- Flexible working hours
- Meal and food vouchers
- Wellhub
- Transportation allowance
- Health insurance
- Dental insurance
- Pharmacy assistance
- Childcare and nanny allowance
- Life insurance
- Travel insurance
- Retirement plan
- Maternity kit
- Maternity leave
- Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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