Strategy & Operations Manager focused on translating high - level strategy into actionable plans at Jobber. Leading strategic themes and driving company growth within the home services industry.
About the role
- Junior Operations Analyst at Caixa Vida e Previdência handling customer complaints and providing analytical solutions. Collaborating with various departments to enhance customer experience and ensure compliance.
Responsibilities
- Analyze and process inquiries and complaints received by the Ombudsman.
- Prepare technical reports and well-founded responses to customers.
- Identify root causes of complaints and propose appropriate solutions.
- Interact with different departments to gather information and resolve issues.
- Monitor deadlines and ensure compliance with established SLAs.
- Ensure that responses are compliant with internal policies, company procedures, and applicable regulations.
- Contribute to continuous improvement of processes and the customer experience.
Requirements
- Bachelor’s degree completed or in progress.
- Experience in customer service and complaint analysis.
- Analytical and problem-solving profile.
- Organized and able to work under tight deadlines.
- Good written and verbal communication skills.
- Strong interpersonal skills and ability to work with multiple departments.
- Experience in Ombudsman, Customer Service (SAC), or customer relationship areas.
- Knowledge of regulatory routines or process analysis.
- Proficiency in Excel for data organization, analysis, and report preparation.
Benefits
- Profit sharing
- Flexible working hours
- Meal and food allowance
- Wellhub
- Transportation allowance
- Health insurance
- Dental plan
- Pharmacy assistance
- Childcare and babysitter allowance
- Life insurance
- Travel insurance
- Retirement plan
- Maternity kit
- Maternity leave
- Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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