Oversee operational initiatives and lead a team in Residual Markets Operations at Travelers. Focus on optimizing effectiveness and ensuring compliance in business processes.
About the role
- Trainer Manager at Caesars Digital enhancing training programs and agent productivity. Designing and delivering training across various digital platforms for operational readiness.
Responsibilities
- Own Training Portfolio Management
- Design and implement structured training programs for: Digital onboarding of new employees, New hire operational and tools training, Product and platform-specific training, SME (Subject Matter Expert) specialized training, Regular refresher courses, Mandatory Responsible Gaming (RG) and Anti-Money Laundering (AML) training
- Customize learning content to accommodate different roles, regions, and support channels (chat, email, voice).
- Design training programs using branding guidelines and a 20/20/60 training methodology (20% theory, 20% demonstration, 60% hands-on practice)
- Incorporate gamification elements to ensure training content is engaging, interactive, and aligned with adult learning principles and best practices.
- Roll out training programs for various audiences, including new hires, existing employees, and subject matter experts. Deliver training sessions in a clear, concise, and engaging manner.
- Develop and maintain all training documentation, learning paths, knowledge base materials, and SOPs.
- Utilize a Learning Management System (LMS) to track training progress, completion rates, certifications, and learning outcomes.
- Monitor and evaluate the effectiveness of training through assessments, feedback surveys, and performance metrics.
- Partner with Customer Operations, Optimization, Self-Service, Knowledge Management, Quality Assurance, Product, and Marketing teams to ensure timely training updates on new product launches, promotions, or policy changes.
Requirements
- 5+ years of experience in training, learning & development, or operational enablement — with at least 2 years in a formal people management or leadership role.
- Proven ability to lead high-performing teams and build scalable frameworks across multiple lines of business.
- Proven experience creating and managing training programs from the ground up.
- Proficiency with LMS platforms, e-learning tools (e.g., Articulate, Rise, Canva), and virtual delivery tools (Zoom, MS Teams, etc.).
- Exceptional facilitation, presentation, and communication skills.
- Strong knowledge of product, process, back-office tools, RG, AML, and KYC training standards and requirements.
- Proven success in cross-functional collaboration.
- Ability to manage multiple priorities under tight timelines while maintaining quality.
- Preferred:
- Bachelor’s degree in: Information Management, Communications, Business Operations, or related field.
- Experience in the iGaming, betting, fintech, or other high-compliance digital sectors.
- Certification in instructional design, adult learning, or L&D management is a plus.
- Experience working with BPO or outsourced teams is a plus.
Benefits
- medical, vision, and dental insurance
- life insurance
- disability insurance
- a 401(k)-matching program
- paid Personal Time Off
- paid company holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Operations Coordinator at BRE ensuring operational efficiency within Research & Impact. Supporting activities, systems, and processes in a coordinated manner with a focus on sustainability and safety.
CE
Director, Sales Operations role at Cobalt Benefits Group focused on sales execution in healthcare benefits. Leading sales operations, CRM management, and financial analytics in a hybrid work environment.
CE
Director of Sales Operations at Cobalt Benefits Group overseeing sales operations and optimizing client experience. Leading sales strategies, technology management, and financial analytics for employee benefits solutions.
Operations Associate handling data entry and support activities for Ecclesiastical Insurance Canada. Collaborating with underwriting experts to ensure data accuracy and integrity in a hybrid work environment.
Guest Experience Operations Intern supporting hospitality operations and guest relations at GuestReady. Gaining hands - on experience while collaborating with teams in a dynamic, multicultural environment.
Operations Coordinator driving operational execution at Benchmark Gensuite. Managing reports, coordinating teams, and maintaining systems to support growth initiatives.
Global Manufacturing Operations Analyst at Ingeteam focusing on production data analysis and operational improvements. Collaborating with the Operations C&C team to enhance productivity.
Supervisor of network maintenance and operations ensuring service quality for preventive and corrective contractors in Buenos Aires. Planning and coordinating operational tasks with internal and external stakeholders.
Intern supporting property payment operations in a team that enhances customer experience at American Tower. Processing ownership changes and payment discrepancies in a fast - paced environment.