Care Operations Manager at Abby Care leading care delivery operations. Overseeing onboarding, scheduling, and HR coordination with a focus on operational efficiency.
About the role
- Guest Experience Operations Intern supporting hospitality operations and guest relations at GuestReady. Gaining hands-on experience while collaborating with teams in a dynamic, multicultural environment.
Responsibilities
- Assist in managing and processing property damage claims, including gathering documentation.
- Support the review and assessment of claim submissions for accuracy and compliance with platform policies.
- Help coordinate communication with owners, guests, and external partners under the guidance of senior team members.
- Learn how to manage guest reviews by drafting responses and ensuring professional, timely communication.
- Shadow service recovery processes to understand how guest concerns are addressed and resolved.
- Gain exposure to cross-team collaboration with operations, finance, and customer support.
- Develop organisational and analytical skills by maintaining accurate records for reporting.
Requirements
- Strong communication and organizational skills.
- High attention to detail with a proactive mindset.
- Interest in hospitality, customer service, or operations.
- Tech-savvy and comfortable with digital tools.
- Ability to multitask and adapt quickly to changing tasks.
- Positive and collaborative attitude with a willingness to learn.
- Fluency in English (other languages are a plus).
Benefits
- Hybrid work flexibility – balance work and life your way.
- Be part of a fast-growing company in the travel industry.
- Work in a dynamic, multicultural team.
- Opportunities for learning and career development.
- Focus on wellbeing with supportive activities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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