Care Operations Manager at Abby Care leading care delivery operations. Overseeing onboarding, scheduling, and HR coordination with a focus on operational efficiency.
About the role
- Senior Operations Coordinator at BRE ensuring operational efficiency within Research & Impact. Supporting activities, systems, and processes in a coordinated manner with a focus on sustainability and safety.
Responsibilities
- Provide operational and administrative coordination to support the smooth running of R&I activities
- Act as a first point of contact for D365 operational queries, managing and tracking tickets through to resolution
- Maintain and update system documentation, user guides, and process materials
- Support onboarding activities related to systems, including coordination of access, training, and materials
- Track actions, tasks, and deadlines across internal workstreams, ensuring timely follow-up and completion
- Coordinate internal meetings and operational routines, including preparation of materials and documentation
- Support internal communications by gathering updates, preparing content, and managing distribution
- Maintain and update standard operating procedures (SOPs), ensuring version control and accessibility
- Provide administrative support for contract management, including tracking agreements and maintaining documentation
- Support process improvement initiatives by documenting workflows, identifying inefficiencies, and assisting with enhancements
- Maintain accurate records and ensure consistency across operational systems and documentation
Requirements
- Strong coordination and organisational capability, with experience supporting operational or administrative functions
- Proven ability to manage multiple tasks, track actions, and maintain oversight of deadlines and priorities
- Experience supporting or working with business systems, with familiarity of Dynamics 365 (desirable)
- Ability to maintain accurate documentation, including user guides, process materials, and standard operating procedures
- Experience supporting onboarding, training coordination, or system access processes
- Strong attention to detail, ensuring accuracy and consistency across systems and documentation
- Experience supporting internal communications, including preparing and distributing updates
- Ability to coordinate meetings, track outcomes, and ensure follow-up actions are completed
- Experience providing administrative support for contract management or similar processes
- Understanding of process mapping, workflow documentation, or continuous improvement activities (desirable)
- Strong written and verbal communication skills, with the ability to engage effectively with internal stakeholders
- Confidence working with digital tools and systems to support operational delivery
- Commitment to maintaining efficient, well-structured, and consistent operations within BRE
Benefits
- Pension scheme – 5% employer-matched contribution
- Life assurance – 4x your basic salary
- Enhanced maternity package
- HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
- Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
- Learning & development – Free access to BRE Academy and our online learning platform
- Professional membership reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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