IT Operations role at DRÄXLMAIER managing IT service requests and incidents, providing first level support and documenting procedures.
About the role
- Supervisor of network maintenance and operations ensuring service quality for preventive and corrective contractors in Buenos Aires. Planning and coordinating operational tasks with internal and external stakeholders.
Responsibilities
- Planificar los trabajos a realizar en la red
- Establecer los objetivos de calidad y plazos para las tareas preventivas y correctivas
- Coordinar a los contratistas para la ejecución del mantenimiento preventivo y correctivo en campo
- Supervisar que cumplan con el mantenimiento, de acuerdo con los planes y plazos establecidos
- Realizar inspecciones de campo en una relación de 60% de su tiempo
- Ser el punto de contacto para los clientes internos/externos/proveedores y entidades municipales
- Generar reportes y analizar los principales indicadores de incidencias en la red
- Analizar el cumplimiento del SLA de todos los productos de ATC
Requirements
- Ingeniero / Tecnico en Telecomunicaciones o carreras afines
- Experiencia mínima de 3 años en Supervisión de Obras de Fibra Óptica y/o mantenimiento de redes FTTH
- Administración de proyectos y atención al cliente
- Conocimiento de equipos de medición y de empalmes
- Conocimientos de paquete office
- Manejo de sistemas de CRM
- Manejo de sistemas de reporting / tableros / estadísticas
- Manejo de herramientas de GEOcoding
- Conocimiento de Ingles (Intermedio)
Benefits
- Administrar el cumplimiento de las condiciones contractuales (SLA) de los Contratistas de Mantenimiento Preventivo y Correctivo
- Gestionar la información, los productos y servicios necesarios para su operación
- Controlar y asegurar la disponibilidad de toda la documentación técnica de las redes a mantener
- Gestionar la mejora de los estándares de calidad de servicio de los Contratistas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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