Customer Advisor representing client image and ensuring effective communication. Engaging in operational management and administrative tasks for customer satisfaction at Konecta.
About the role
- Consultant in Social Law advising and representing members in various legal matters. Focus on social insurance rights and collaboration with volunteers.
Responsibilities
- Advise and represent members on all matters of social insurance law, disability law, basic income support, and compensation law.
- Independently process applications up to and including appeal procedures.
- Collaborate with volunteers in the district association and its local branches.
- Maintain member relations.
- Attend trade fair appearances, conferences, and meetings.
Requirements
- Completed degree or completed vocational training with solid knowledge of social law, or a comparable qualification or experience.
- Experience in advising and the ability to explain complex issues clearly and understandably.
- Empathy combined with a rational, structured approach.
- Proficient in MS Office applications.
Benefits
- 31 days of annual leave — plus company closure days from Christmas to New Year in addition to the annual leave entitlement.
- Challenging and varied tasks at Bavaria’s largest and continuously growing social association — with a crisis-proof employer.
- Flexible working hours through a flexitime arrangement.
- Opportunity to work remotely.
- Remuneration according to the VdK Bavaria in-house tariff for a 38.5-hour week, including additional holiday and Christmas bonuses.
- Recreation allowance, long-service bonuses, and occupational pension scheme.
- Qualification, advancement and training measures as part of our personnel development.
- Stocked fruit bowls, free coffee, health offerings, and employee events such as team afternoons, company outings and Christmas parties.
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