Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Chargé de Relation Client Back-Office au sein de Bureau Veritas, gestion administrative et relation client. Implication dans le suivi des contrats et l'amélioration des processus.
Responsibilities
- Manage the initiation and monitoring of client contracts independently
- Handle customer disputes professionally and promptly
- Prepare and organize administrative files to ensure compliance
- Ensure effective communication between internal departments and clients
- Contribute to the continuous improvement of administrative processes
Requirements
- Currently pursuing a Bac to Bac+2 level diploma (equivalent to a high school diploma to a two-year post-secondary qualification) in SME/SMI Management, Logistics, Business, or a related field
- Comfortable handling administrative tasks
- Strong attention to detail and organizational skills to manage client files efficiently
- Proficient with the Microsoft Office suite
- Able to prioritize tasks effectively
- Strong interpersonal and communication skills
Benefits
- Company vehicle provided without employee contribution (for field roles) or 50% reimbursement of public transport costs (business travel covered by the company)
- Meal benefits: meal vouchers, on-site catering, or a meal allowance (for field roles)
- Profit-sharing and incentive schemes
- Collaboration with industry experts and participation in internal events
- A small, people-focused team, regular support, and structured mentoring
- Strong values: Innovation, Inclusion, Integrity
- Possibility of conversion to a permanent contract (CDI) depending on career objectives and available opportunities
- Internal mobility encouraged
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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