Hybrid Project Coordinator

at BTS

• Job title: Project Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Portsmouth, United Kingdom

About the role

• Project Coordinator supporting logistical execution of world-class programs for BTS’s European Operations team. Managing multiple projects, ensuring smooth client engagements with strong administrative support.

Responsibilities

• Provide general logistical & administrative support to Client Delivery Teams [globally].
• Managing and maintaining program data across various platforms simultaneously to enable successful client engagements, including but not limited to, CVENT, Gallup, Miro, Smartsheet, Zoom, MS Teams as well as our in-house digital systems
• Scheduling face-to-face and virtual workshops, as well as individual and group coaching sessions
• Resourcing facilitators and coaches from both our internal pool of colleagues, as well as our external facilitator network
• Uploading and launching new programmes via our in-house digital systems (Coach OS, Momenta) and monitoring participant engagement
• Face-to-face workshop logistics, including, but not limited to shipping of IT, ordering printed materials and maintaining and updating our digital deployment systems
• Generate system reports for program activities and assist with metrics reporting
• Ensuring all client SLAs are met
• Provide customer service support for Virtual Deliveries in the role of Digital Operator.

Requirements

• Organised, analytical and capable of working on multiple projects simultaneously
• Highly pro-active; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project
• Strong communication, able to relay instructions and decisions clearly both verbally and in writing
• To be able to demonstrate workload prioritization, focus to tasks and personal time management
• A relationship builder with experience managing client accounts and multiple internal and external stakeholders, ensuring expectations are met and exceeded
• A creative thinker who looks for opportunities to improve existing processes, with the client and team at front of mind
• Independent, a quick learner and comfortable taking on responsibility and testing new solutions and systems
• Digitally savvy, ideally with experience using virtual meeting platforms (such as Zoom or Microsoft Teams)
• Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.)
• A flexible attitude; unphased by unexpected change and ambiguity and able to adapt to changing scenarios at pace
• A professional individual with a good sense of fun.

Benefits

• 25 days holiday
• Pension scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Opportunities for structured professional development