Customer Care Agent providing support for customers in a hybrid role. Responsible for resolving inquiries and ensuring high customer satisfaction.
BG
Hybrid Support Specialist, SCM Software, Inventory Management and Logistics
Posted last month
About the role
- Support Specialist managing client relations around SCM processes and software systems. Collaborating closely with development and product teams to enhance user experience.
Responsibilities
- You assist our customers with specialist queries related to SCM processes (e.g., planning, inventory planning/disposition, logistics, procurement)
- You advise and guide them in using our software solutions BRZ8 and BRZ 365
- You analyze complex issues, immerse yourself in processes, and find sustainable solutions
- You act as a sparring partner for our customers — technically competent, clear, and solution-oriented
- You work closely with Development, Product Management, and Consulting
Requirements
- Professional experience in Supply Chain Management (e.g., industry, retail, logistics, manufacturing)
- Willingness to develop technically and to dive deeper into software and IT
- Ideally some exposure to IT systems, ERP, planning tools, or software support (not required)
- Enjoy explaining complex matters in an understandable way
- Strong customer focus and excellent communication skills
- Analytical thinking, initiative, and team spirit
Benefits
- Fair compensation
- Remote work / mobile working
- Work-life balance
- 30 days' vacation plus Christmas Eve and New Year's Eve
- Flextime and flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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